top of page

Pine's Privacy Policy

At Pine's Window Cleaning, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our window cleaning services, visit our website, or communicate with us.

​

1. Who We Are 

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

  • Business Name: Pine's Window Cleaning

  • Mailing Address: 4030 Wake Forest Road, STE 349, Raleigh, NC 27609

  • Phone Number: +1 (984) 382-2348

  • Email Address: info@pineswindows.com

​

2. Information We Collect

To provide you with high-quality window cleaning services, we collect the following personal information:

  • Contact Information: Name, service/home address, phone number, and email address.

  • Service History: Details about past cleanings, quote requests, scheduling preferences, and property-specific notes.

  • Billing & Payment Details: Invoicing history and payment confirmation (payment details are processed securely via our payment processor).

​

3. How We Use Your Information

We use your information solely to run our business and serve you effectively, including:

  • Providing window cleaning services and managing your customer account.

  • Sending job confirmations, scheduling updates, and invoices.

  • Providing customer support and answering inquiries.

  • Sending promotional offers or seasonal maintenance reminders (only where permitted).

​

4. Text Messaging (SMS) Terms & Expectations

When you opt-in to receive text messages from Pine's Window Cleaning, here is what you can expect:

  • Types of Messages: Appointment reminders, service technician ETA updates, job completion notifications, invoices, quote follow-ups, and occasional promotional offers or seasonal cleaning reminders.

  • Message Frequency: Message frequency varies based on your service schedule and interactions with us (typically 2–4 messages per scheduled service).

  • Standard Rates: Standard message and data rates may apply depending on your mobile carrier plan.

​

5. How We Store and Protect Your Data

We take data security seriously. We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Access to your personal data is restricted strictly to authorized staff and service tools required to fulfill your window cleaning service.

​

6. Sharing Your Information

We do not sell, rent, or trade your personal information or mobile phone numbers to third parties or marketing companies for advertising purposes.

​

We may share limited information only with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, and automated SMS/email delivery tools). These partners are contractually obligated to keep your information secure and are strictly prohibited from using your data for any other purpose.

 

SMS Consent Protection: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

​

7. Your Rights

You have the right to review, update, or correct the personal information we hold about you. You may also request that we delete your personal information from our active records, subject to legal or record-keeping requirements (such as tax compliance for completed jobs).

To exercise these rights, please contact us at info@pineswindows.com or call (984)382-2348.

​

8. How to Opt-Out or Get Help

  • Opt-Out of SMS Messages: You can stop receiving text messages from us at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive a final confirmation message confirming you have been unsubscribed.

  • Get Help: If you need assistance or have questions regarding our text messaging service, reply HELP to any message, or contact customer support directly at info@pineswindows.com or (984) 382-2348

bottom of page